Every doadoa piece is handled with care, from the moment your order is placed until it arrives at its destination.
Shipping and delivery arrangements differ between accessories and made-to-order tables due to their size, weight and handling requirements. Please review the relevant information below before placing your order.
Ordering
After placing your order, you will receive an order confirmation by email. Please check the product details, delivery address and contact information carefully and contact us promptly if anything is incorrect.
Marble is a natural material. Variations in colour, veining, texture and pattern are inherent to the stone and make every doadoa piece unique. These natural characteristics are not considered defects.
Accessoires
Our marble accessories are ready to ship and are carefully packaged to help ensure they arrive safely.
Processing and Delivery
The estimated delivery time for accessories is 2–10 business days after your order has been confirmed, depending on the destination and product availability.
Once your order has been dispatched, you will receive a shipping confirmation by email. Tracking information will be included where available.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures and local conditions. If we become aware of a significant delay, we will contact you as soon as possible.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment.
We offer complimentary standard shipping on accessory orders above €200 to eligible destinations within the European Union.
Available shipping destinations and delivery options are shown at checkout. If your destination is unavailable, please contact us before placing your order.
Made-to-Order Tables
Every doadoa table is individually crafted and finished by hand after the order has been confirmed. Each table is made specifically for the individual customer according to the specifications selected and confirmed for that order.
Production
The total estimated lead time for a made-to-order table is 6–8 weeks from order confirmation to delivery. This period includes both production and freight delivery.
Every table is individually crafted and finished by hand. We will keep you informed of important updates throughout the process and contact you when your table is ready to be scheduled for delivery.
Delivery
Your table will be delivered by a professional freight carrier within the estimated total lead time of 6–8 weeks.
Once the table is ready for dispatch, the carrier will contact you in advance to arrange a suitable delivery date or time window. Please ensure that the telephone number and email address provided with your order are correct.
Curbside Delivery
Unless expressly agreed otherwise, tables are delivered curbside to an accessible location at street level.
Standard curbside delivery does not include:
- carrying the table inside your home or building;
- delivery to an upper floor;
- unpacking;
- assembly or installation; or
- removal or disposal of packaging materials.
The customer is responsible for ensuring that the delivery location is accessible to the freight vehicle and for arranging sufficient assistance to move the table from the delivery point.
Please contact us before ordering if the delivery location has restricted access or if you require an alternative delivery arrangement. Any available additional service and its cost must be agreed before delivery.
Table Delivery Costs
Standard curbside delivery costs for tables are included unless otherwise stated on the relevant product page or during checkout.
Any additional delivery charges, destination restrictions or special handling costs will be displayed or communicated before the order is confirmed.
Delivery Responsibility
doadoa remains responsible for the order until it has been delivered to you or to a person designated by you to receive it.
Please inspect the packaging and product carefully upon delivery. If your order appears damaged, defective or incorrect, contact us as soon as possible and preferably within 48 hours. Please include your order number and clear photographs of the packaging and product where possible.
Reporting visible damage within 48 hours helps us investigate the matter promptly. It does not limit or remove your statutory consumer rights.
Taxes and Import Duties
For orders delivered within the European Union’s VAT and customs territory, applicable VAT is included in the price shown at checkout. No import duties are normally payable.
Certain territories associated with EU Member States fall outside the EU VAT and/or customs territory. Orders delivered to these territories may therefore be subject to local taxes, import duties, customs clearance fees or other charges.
For destinations outside the European Union, import duties, local taxes, customs clearance fees or other charges may apply. Unless these charges are calculated and collected during checkout or expressly stated as included, they are the responsibility of the customer.
Customs procedures and local authorities may affect the estimated delivery time. We recommend checking the applicable import requirements before ordering. For further information, please refer to our International Order Guide or contact us before placing your order.
Questions
If you have any questions about ordering, shipping or delivery, please contact us at contact@doadoa.nl. We’ll be happy to assist you and guide you through the process.