doadoa - natural stone furniture operates this store and website, including all related information, content, features, tools, products and Services, in order to provide you, the customer, with a personalized shopping experience (the "Services"). doadoa - natural stone furniture is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies you or another individual, or that can reasonably be linked to you or another individual. Personal information does not include information that has been collected anonymously or de-identified, so that it cannot identify you or be reasonably linked to you. Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

• Contact details including your name, address, billing address, shipping address, telephone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, method of payment, payment confirmation and other payment-related information.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us including any information you provide when communicating with us, for example when submitting a customer support request.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services including from your device when you use our products or Services, visit our website, and through the use of cookies and similar technologies.
• From our service providers including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
• From our partners or other third parties.

How we use your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Providing, Customizing and Improving the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items of interest, send account-related notifications, process purchases, returns, exchanges and other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, enable you to submit reviews, and provide a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to better customize and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, including sending marketing, advertising and promotional communications by email, text message or post, and displaying advertisements for products or Services on our website or other websites. This may include advertising based on products you have previously purchased, added to your cart, or other activities carried out through the Services.
• Security and Fraud Prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate and take action against potentially fraudulent, illegal, unsafe or malicious activities, protect public safety, and safeguard our Services. If you choose to create an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password or other access details with anyone.
• Communicating with You. We use your personal information to provide customer support, respond to your inquiries, deliver our Services effectively, and maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable laws and regulations, respond to valid legal requests, including requests from law enforcement or government authorities, participate in legal proceedings, investigate or address potential disputes, and enforce or investigate potential violations of our terms, policies or other agreements.

How we disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping.
• With business and marketing partners to provide marketing services and display relevant advertisements. For example, we may use Shopify to support personalized advertising through third-party services based on your interactions with our website and other websites. Our business and marketing partners may use your information in accordance with their own privacy policies. Depending on your location, you may have the right to request that we do not share your information for targeted advertising purposes based on your online activities across different websites and merchants.
• When you direct us, request us, or otherwise provide your consent to share certain information with third parties, for example to arrange the delivery of your order or through your use of social media widgets, integrations or login services.
• With our affiliates and other companies within our corporate group.
• In connection with a business transaction, such as a merger, acquisition or bankruptcy; to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar legal requests; to enforce our Terms of Service or other policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transferred to and shared with Shopify, as well as third parties that may be located in countries outside of your country of residence, for the purpose of providing and improving the Services. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants and Shopify. To provide these features, Shopify may use personal information collected through your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please refer to the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights regarding your personal information through Shopify’s Privacy Portal.

Third-Party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy policies, security policies and terms and conditions. We do not guarantee and are not responsible for the privacy, security, accuracy, completeness or reliability of any information found on such websites or platforms. Information you choose to share in public or semi-public areas, including on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms without restriction. The inclusion of links to third-party websites or platforms does not imply any endorsement of their content, owners or operators, except where explicitly stated within the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as those terms are defined under applicable law) the personal information of individuals under the age of 16.

Security and retention of your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, information transmitted to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a variety of factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by applicable law.

• Right to Access/Know. You may have the right to request access to the personal information we hold about you.
• Right to Delete. You may have the right to request that we delete the personal information we hold about you.
• Right to Correct. You may have the right to request that we correct any inaccurate personal information we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe link included in our emails. If you choose to opt out, we may still send you non-promotional communications, such as messages relating to your account or orders you have placed.

You may exercise any of these rights where indicated within the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and any rights you may have, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request, we may require the agent to provide proof that they have been authorized to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority. For residents of the European Economic Area (EEA), a list of the relevant data protection authorities can be found here,

International Transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

Where we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, where applicable, unless the data is transferred to a country that has been determined to provide an adequate level of data protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the updated Privacy Policy on this website, revise the "Last Updated" date, and provide notice where required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at contact@doadoa.nl or by mail at: Helen Suzmanhof 146, 3072 DJ Rotterdam The Netherlands. For the purposes of applicable data protection laws, we are the data controller of your personal information.