Each doadoa piece is crafted with care and attention to detail, designed to bring calm, character and timeless elegance into your space.
This policy distinguishes between made-to-order tables and accessories.
Made-to-Order Tables
All doadoa tables are made exclusively for the individual customer after an order has been confirmed. They are non-prefabricated pieces produced according to the specifications selected and confirmed for that particular order.
Because these tables are individually manufactured and cannot be returned to stock or resold as standard inventory, they are excluded from the statutory right of withdrawal. Made-to-order tables cannot be returned or exchanged after the order has been confirmed.
The made-to-order status will be clearly stated on the relevant product page before purchase.
This exclusion does not affect your statutory rights if a table is delivered damaged, incorrect, defective or otherwise not in conformity with the purchase agreement.
Accessories
Accessories that are not made to the customer’s individual specifications may be returned under the statutory right of withdrawal.
You may notify us of your decision to return an accessory within 14 days after the day on which you receive it. You do not need to provide a reason. After notifying us, you have a further 14 days to send the accessory back.
Return Conditions for Accessories
Accessories must be returned unused and in their original condition. Where reasonably possible, they should also be returned in their original packaging.
You may inspect an accessory only to the extent reasonably necessary to establish its nature, characteristics and functioning, as you would be permitted to do in a physical store.
If an accessory has been handled or used beyond what is reasonably necessary for this inspection, you may be responsible for any resulting reduction in value.
Return Process
To exercise your right of withdrawal, please contact us at contact@doadoa.nl within 14 days of receiving your order. You may also use the withdrawal function available on our website. We will acknowledge your request and provide the applicable return instructions.
Please package the accessory securely to prevent damage during transport. We recommend using a tracked and insured shipping method, as you remain responsible for the return shipment until it reaches us.
Returns must be sent to:
Helen Suzmanhof 146, 3072 DJ Rotterdam / The Netherlands
Return Shipping Costs
The direct cost of returning an accessory is the responsibility of the customer, unless the item was delivered damaged, defective or incorrect.
For accessories that can normally be returned by post or parcel service, the exact return cost depends on the carrier and shipping method selected by the customer.
Refunds
We will refund the applicable amount within 14 days after receiving your withdrawal notification.
We may withhold the refund until we have received the returned accessory or until you provide evidence that it has been sent back, whichever occurs first.
The direct cost of returning an accessory to doadoa is the responsibility of the customer. These return shipping costs will not be reimbursed, including when the entire order is returned.
If you return your entire order, we will refund the original purchase price and the cost of our least expensive standard delivery method. Any additional costs resulting from your choice of a more expensive delivery method will not be refunded.
For the avoidance of doubt, the refund of the original standard delivery costs does not include the cost of shipping the item back to doadoa. The return shipment remains at the customer’s expense. If you return only part of an order, the original delivery costs will not be refunded.
Refunds will be issued to the original payment method unless expressly agreed otherwise.
If an item was delivered damaged, defective or incorrect, the necessary return costs will be covered by doadoa in accordance with applicable consumer law.
Natural Stone
Marble is a natural material. Variations in colour, veining, texture, pattern and minor natural characteristics are inherent to the stone and make every doadoa piece unique. These natural variations are not considered defects.
This does not affect your statutory rights where a product is damaged, defective or materially different from its description or the specifications confirmed with you.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible. Where possible, we ask that visible transport damage is reported within 48 hours so that we can investigate it promptly.
Not reporting an issue within 48 hours does not limit or remove your statutory consumer rights.
Please include your order number, a description of the issue and clear photographs where possible. We will review the matter and provide an appropriate solution in accordance with applicable consumer law.
Questions
If you have any questions about a return, refund or your order, please contact us at contact@doadoa.nl. We’ll be happy to assist you and guide you through the next steps.